❓ Frequently Asked Questions

Shipping times vary depending on your location:

• USA: 3-7 business days
• Canada: 5-10 business days
• International: 10-21 business days

Please note that these are estimates and actual delivery times may vary. You'll receive a tracking number once your order ships.

Shipping costs are calculated based on weight and destination:

• USA: Starting at $5.00 (free shipping on orders over $75)
• Canada: Starting at $12.00
• International: Starting at $18.00

All orders are shipped with tracking and insurance for your peace of mind.

We want you to love your yarn! If you're not completely satisfied:

• Returns accepted within 14 days of delivery
• Yarn must be unused and in original condition
• Buyer is responsible for return shipping costs
• Exchanges available for store credit or different colorways (subject to availability)

Note: Custom orders and sale items are final sale.

Yes, we ship worldwide! Please be aware:

• International shipping times can take 10-21 business days
• Buyer is responsible for any customs duties or import taxes
• We cannot mark packages as "gift" to avoid customs fees
• Tracking is included for all international orders

We use a variety of high-quality fibers in our yarns:

• Merino Wool: Soft, warm, and breathable
• Alpaca: Luxuriously soft and hypoallergenic
• Cotton: Perfect for warm-weather projects
• Bamboo: Eco-friendly with a beautiful drape
• Blends: Combining the best qualities of different fibers

Each product listing includes detailed fiber content information.

We offer a range of yarn weights to suit any project:

• Lace: Delicate, perfect for shawls
• Fingering / Sock: Great for garments and socks
• DK / Light Worsted: Versatile for many projects
• Worsted / Aran: Classic all-purpose weight
• Bulky / Chunky: Quick-knitting for blankets and accessories

Each listing includes specific gauge and recommended needle/hook sizes.

Care instructions vary by fiber type. General guidelines:

• Wool & Alpaca: Hand wash cold with gentle soap, lay flat to dry
• Cotton: Machine washable on gentle cycle
• Acrylic & Blends: Machine wash gentle, tumble dry low
• Always: Check the care label on your yarn

We include care instructions with every order.

We do our best to represent colors accurately, but please note:

• Colors may vary slightly depending on your screen settings
• Hand-dyed yarns have natural variations that add to their beauty
• Each batch may have slight differences (this is part of the handmade charm!)
• We recommend ordering a sample if you need an exact color match

We photograph our yarns in natural light to show them at their best.

Each product listing includes detailed skein information:

• Weight (grams/ounces)
• Yardage/meterage
• Recommended needle/hook size
• Gauge information

We recommend checking the listing for specific measurements as they vary by yarn weight and fiber type.

Yes! We love creating custom yarns for our customers. Custom options include:

• Custom color combinations
• Specific fiber blends
• Special order quantities
• Custom dye techniques (ombre, speckle, variegated)

Please contact us through our Contact page to discuss your custom project. Custom orders typically take 2-4 weeks to complete.

Yes, we offer wholesale and bulk pricing for:

• Yarn shops and retailers
• Designers needing large quantities
• Group projects or guilds
• Event or workshop materials

Minimum order quantities apply. Please contact us for a wholesale catalog and pricing.

Our yarns are versatile and can be used for many projects:

• Wearables: Sweaters, cardigans, shawls, hats, scarves
• Accessories: Socks, mittens, cowls, headbands
• Home Decor: Blankets, pillows, rugs, wall hangings
• Gifts: Baby items, pet accessories, gift sets

Each product listing includes project ideas and pattern suggestions.

Yes! We offer:

• Free Patterns: Basic patterns included with some yarn purchases
• Paid Patterns: Detailed patterns available in our shop
• Pattern Recommendations: We suggest patterns that work well with our yarns
• Custom Patterns: Available upon request for specific projects

Check our Shop page for available patterns.

We're committed to sustainability:

• We source fibers from ethical and sustainable suppliers
• Our dyes are low-impact and environmentally friendly
• We minimize waste in our production process
• Packaging is recyclable or biodegradable
• We donate yarn scraps to local craft groups and schools

We believe in creating beautiful yarns that are kind to the planet.

We prioritize animal welfare in our sourcing:

• We source from farms with humane animal treatment
• All wool is ethically sheared
• We avoid mulesing wool
• Many of our yarns are certified by animal welfare organizations
• We offer vegan alternatives including cotton, bamboo, and acrylic

Each product listing includes ethical sourcing information.

Recommended sizes vary by yarn weight. General guidelines:

• Lace: US 000-2 needles / 1.5-2.75mm hooks
• Fingering: US 1-3 needles / 2.25-3.25mm hooks
• DK: US 5-7 needles / 3.75-4.5mm hooks
• Worsted: US 7-9 needles / 4.5-5.5mm hooks
• Bulky: US 10-13 needles / 6.5-9mm hooks

Always swatch to check your gauge before starting a project!

Yarn requirements depend on the project and pattern. General estimates:

• Hat: 100-200 yards
• Scarf: 300-500 yards
• Shawl: 400-800 yards
• Sweater: 800-2000+ yards (depending on size and weight)
• Throw Blanket: 1500-3000+ yards

Check your pattern for exact yardage requirements. When in doubt, buy extra!

A dye lot is a batch of yarn dyed at the same time:

• Same Dye Lot: Colors will match perfectly
• Different Dye Lots: There may be slight color variations
• This is why we recommend buying enough yarn for your project at once
• For hand-dyed yarns, each skein is unique even within the same dye lot
• We recommend alternating skeins when working with hand-dyed yarns

We always use the same dye lot for multi-skein orders.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through our payment gateway.

Yes! We take security seriously:

• All transactions are encrypted using SSL technology
• We never store your credit card information
• We use trusted payment processors
• Your personal information is never shared with third parties

You can shop with confidence on our site.

Yes! Gift cards are available in any amount and make the perfect gift for crafters. They can be:

• Purchased through our shop
• Delivered digitally via email
• Customized with a personal message
• Used for any purchase on our site

Gift cards never expire!

We occasionally host workshops and classes:

• In-person: Local workshops at our studio
• Online: Virtual classes available worldwide
• Topics include: Dyeing techniques, knitting basics, pattern reading, and more
• Check our Home page for upcoming events

Private lessons are also available by request.

Stay connected through:

• Newsletter: Sign up for our monthly email with new arrivals and special offers
• Social Media: Follow us on Instagram and Facebook
• Blog: Check our blog for updates, tutorials, and behind-the-scenes content
• Shop: New items are added regularly to our shop

We love connecting with our yarn community!